PSE7 problem

[annabelle52]

Hi All,

My pretty pink laptop that hubby bought me in Sept for my birthday, crashed in January. Fortunately, I had the wherewithall to back up by catalogs when it started acting squirrelly! Dell sent a new hard drive, I reinstalled PSE7, restored my catalogs and other goodies.

Now, the problem - everytime I open the editor, it tells me that photoshop has encountered a problem and must close. So I try again and it opens perfectly. It never opens the first time. I've tried opening the organizer first then the editor - same thing. The organizer opens, the editor opens and promptly shut everything down. Try again and it works fine. I didn't have this problem before and don't know why I'm having it now.

Any ideas what is happening here????

Thanks, Annie

[troush]

Not really. Did you disable any antivirus software when you installed PSE 7? It is odd that it opens the second time.

-Trish

[annabelle52]

Hi Trish,

I decided to try the ctrl-alt shift thing and delete the settings. This time when I opened the editor I got the message "Could not load content shapes because the file could not be found" - I think that this is progress because it didn't shut down altogether!

Next, I shut the whole computer down and rebooted. This time it opened perfectly. Whether it'll open that way tomorrow.....I guess I'll wait and see. If I have to uninstall and reinstall, I'd rather do it sooner that later!

Thanks,
Annie

[croppycatter]

don't have any advice...just wanted to say good luck!