Re-installing Elements

[AzScrapper]

I have just purchased a new printer and am having terrible trouble getting it to print from the Elements Editor. The Printer Company techie now thinks I need to re-install Elements. I also am an extensive user of the organizer and have all my photos and scrapbooking kits and elements categorized and tagged. I refuse to lose all this work!! Is it possible to re-install just the Editor portion of the program and leave the organizer as is.
Any help appreciated.

P.S. I still use Windows XP and am using PSE 9

[Wendy]

Hi ...

Just a thought ... have you installed the correct printer driver ?

Wendy

[AzScrapper]

Yes, unfortunately what HP says is the correct driver has been installed, un-installed and re-installed three times. (both from the disc and from download) It is the fax driver that is causing the problems. This is an all-in-one printer. The fax portion shows up seperately in the "printers " settings area. For some reason we are unable to un-install that driver.To me it does not seem like a problem with elements, but with the printer...
Thanks for responding Wendy..appreciate it!!

[Wendy]

Hi ...

I am just wondering if the problem is the twain driver ... these instructions are for PSE9 but they also apply to PSE10:

http://kb2.adobe.com/cps/849/cpsid_84933.html

Wendy

[AzScrapper]

Thanks for the idea Wendy...will run it by the HP Techie when he calls me today and see what he thinks.

[Wendy]

Do let us know how you go on with it ...

The twain driver isn't automatically installed with Elements you have to do it manually

Wendy

[AzScrapper]

The problem was finally resolved after 3 hours on the phone with tech support. It was a conflict with some of the "extras" that HP was automatically installing. They finally broke out just the printer driver and we re-installed that and presto...everything finally works. As Char would say Woot!!

[Wendy]

Oh that is great news

I am so glad that you are now up and running

Wendy

[dmrdm]

Yippee! Glad all worked out well.