Could you use a little help sorting through the gobbledygook of warning dialog boxes in Photoshop Elements or Adobe Photoshop?

Mystery Box Series
In my Mystery Box series, we’ll take a look at sorting through all the words and options of some of Adobe’s most common warning dialog boxes to simplify them and get you back to doing what you do best … telling your stories.

Mystery Box – Keep Layers 

• As a digital scrapbooker, when will you most commonly encounter this warning box? Opening a layered PSD grayscale template.
• Why does it happen? The document you are opening contains features that your software does not recognize. No worries!
  • Most of the time, this happens because the person who designed the template you opened saved the template in a different software application. For example, if a designer creates a template in Photoshop, but you open it in Photoshop Elements, you will get this dialog box.
  • This only happens with layered documents (PSD or TIFF), not flat ones (JPEG or PNG).
  • 99.9% of the time, the “unsupported features” are behind the scenes and you will not miss them or notice a change when proceeding.
• What should you do? Always click Keep Layers.

This box seems pointless, doesn’t it? As a scrapbooker, I see no reason to EVER click Flatten. In other non-scrapbooking worlds, however, there are people who do not need the layers or features from the original document.

How To Proceed

• After clicking Keep Layers, you will be able to proceed as normal. Any adjustments will be made behind the scenes and you should not notice any changes.
• As a scrapbooker, how can you avoid this warning box? You cannot avoid it. 

‼️ Attention Template Designers

If you are someone who designs grayscale templates for scrapbookers, there is something you can easily do to avoid this from happening to your customers.

• Save your templates in the software application that most of your customers use. So, if the majority of your customer base uses Photoshop Elements, then save your templates in PSE before packaging them up.

More Mystery Box Posts
Missing Fonts

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Author: Jen White | Contact Us
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