Digital Scrapper FAQ

Here are some of our most frequently asked questions. If you don't see your customer service question below, contact us.

Answers to Common Questions about Computers

 

General Questions

Photoshop Elements and Adobe Photoshop are both good choices for digital scrapbooking. The main difference is the price. Photoshop is the gold standard of professional graphic designers and photographers. It has a lot of extra power, much of which you don’t need for routine scrapbooking, and some of which is very nice to have if you can afford the price tag of $10 per month (USD) for a subscription to Photoshop/Lightroom Creative Cloud.

What it really comes down to is finances and long term commitment. Elements can be purchased for less than $100 with no monthly ongoing fee to Adobe. (Amazon and Costco are good places to find a good deal on Elements.)

If you can afford the extra money for Adobe Photoshop, then ask yourself this question: Do I plan to do this long term, or am I just checking it out? If you aren’t sure, go with Photoshop Elements. If you feel pretty strongly that scrapbooking and photography will at least be a part of your life from now on, go with Photoshop if you can afford it. For most people, Photoshop really isn’t any harder to learn than Elements, but there is almost unlimited room for growth.

Elements, however, has plenty of room for growth, too, so if you go that route, you won’t be disappointed. And once you learn Elements, you’ll be able to graduate to Photoshop when you’re ready without any trouble - they work very much the same.

In the end, however, only you can decide what’s right for you!

Charlie Sattgast   March 4, 2015  

Privacy Policy

Privacy Policy—How Digital Scrapper Uses Information

Consumer Privacy—Information We Collect

A. Personally Identifiable Information (PII)
Upon placement of a product order by a consumer, Digital Scrapper collects and retains basic personal information, such as name, address, phone, and email contact data. Digital Scrapper never shares, sells, rents, or otherwise  discloses this personal information to any third party. Under no circumstances does Digital Scrapper request or collect sensitive PII such as an Internet user's medical/health conditions; racial or ethnic origin; political, religious, or philosophical beliefs or affiliations; trade union membership or sexuality.

B. Information from Credit Cards
Credit card transactions are processed either through Authorize.net or PayPal. At no point in the transaction process does Digital Scrapper have access to the consumer's full credit card account number. Our Premier membership offers monthly recurring billing utilizing PayPal and Authorize.net's CIM payment integration.

In the case of PayPal, Digital Scrapper does not have access to any credit card number information, and does not retain any credit card account information on our server.

With Authorize.net's CIM payment service, the consumer's full credit card information is stored only on Authorize.net's system, not Digital Scrapper's. If you make a payment or update your credit card information through our Premier member's area, the information is sent directly to Authorize.net over a secure (SSL) encrypted connection. Digital Scrapper only receives and retains the last four digits of the consumer's credit card number and the four-digit expiration date from Authorize.net. We never have access to your full credit card number at any time.

C. Non-Personally Identifiable Information (Non-PII)
When a consumer uses the forum, or clicks certain other trackable links on our website, we send a cookie and/or gif file ("Cookies") to assign an anonymous, unique identifier to the end user's Internet browser. Cookies are small data files commonly used on the Internet to help optimize and personalize the Internet end user experience and identify repeat visitors to Web sites.

Some of these Cookies provide Digital Scrapper with information for the purpose of paying affiliate commissions, and also to optimize and personalize the Internet user's experience.

Like most standard Web site servers, we use log files to collect Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, and date/time stamp. We use the information to analyze site usage, administer the site, understand usage and navigation trends in aggregate, and determine the relevance of content. This information, however, is not linked to any personally identifiable information.

D. Opting Out
Digital Scrapper publishes a free weekly e-newsletter entitled "Digital Scrapper" (ISSN# 1545-8792), which is a registered trademark of Digital Scrapper. This publication is a double-opt-in email subscription which complies with all provisions of the CAN SPAM Act of 2003 (Public Law 108-187). Subscribers may change personal information or opt out at any time by clicking the "To unsubscribe or change subscriber options visit" link at the bottom of any newsletter.

E. Contact Us
For more information or if you have questions or concerns regarding the Digital Scrapper Privacy Policy, please email us , or you can send correspondence to the following address: Digital Scrapper, PO Box 1841, Fairview, OR 97024-1803, USA.


P3P Privacy Statement

This privacy statement applies to the website of:

Digital Scrapper
PO Box 1841
Fairview, OR 97024
US
800-604-2870
info@digitalscrapper.com

We respect your privacy. This is why we have taken the time to disclose our information collection practices and our privacy policy. Please take the time to review this document.

Of the information we do collect, we allow our visitors the following access to the information:

Access is given to contact information and other information (such as name, email address, birthday, etc) in our forum.

Our organization processes all disputes through email. The address to send comments to is: info@digitalscrapper.com . Please allow 24-48 hours to receive a reply.

Collecting information provides specific benefits to our website visitors:

Collecting your information allows us to mail your order to the address you provide, or to give you access to our membership areas, forum, or gallery.

We collect information for the following purpose(s):

  • Completing or supporting an activity, such as use of our forum.
  • Contacting our visitors (except via telephone) for promotion of the site or products via our Digital Scrapper Newsletter.

Who has access to the information we collect?

  • Ourselves and/or our agents which utilize the information only for the purpose given.
  • Recurring billing information is stored by Authorize.net. All other information is used internally only.

How long is information kept?

Information is retained for an indeterminate period of time.

If you believe that our website has collected incorrect information or if you would like to dispute any information, please contact us using the address at the top of this page.

Privacy statement generated by P3PEdit

Charlie Sattgast   March 4, 2015  

Currently we only have tutorials for Photoshop and Photoshop Elements.

Charlie Sattgast   March 4, 2015  

Skills Taught In Our Training Videos

The new Photoshop or Photoshop Elements skills you learn are yours to use. You do not have to give Digital Scrapper credit for products you make using these skills.

Brushes, Styles, Actions, and Patterns

Occasionally we include brushes, styles, actions, and patterns with their training videos. You MAY NOT share or resell them, claim them as your own, or modify them and claim them as your own. You MAY use them to create NEW graphics, word art, overlays, etc. for personal or commercial use. If you make a physical product, such as a CD or DVD, to sell commercially, you must include a credit line for DigitalScrapper.com in your readme file. If you sell a downloadable product for scrapbooking, please include a credit line in your readme file AND a mention on your item’s description page, such as “some effects by DigitalScrapper.com” or “Special thanks to DigitalScrapper.com. A link back to www.digitalscrapper.com would be highly appreciated.

Kits and Templates

All kits and templates are for personal use only unless you purchase a Limited Commercial Use License. (Check the Digital Scrapper Store to see which kits and templates offer commercial use in addition to the regular price.)

Check out our Personal Use and Commercial Use policy.

Charlie Sattgast   November 2, 2018  

How do I print a 12x12 page?

Use one of these methods:

  • Large Format Printer - You can purchase a large format printer that can handle a 12×12 inch page size. Several companies make this type of printer. I use an Epson printer. I order all my paper and ink from B & H Photo. I try to buy several ink cartridges and/or paper packs at a time, so that even with shipping I save a substantial amount of money with them.
  • Print Shops such as Kinkos or Costco - Call ahead to find out what format they want, pdf or jpeg. Make a copy of your page in the proper format (we teach how to do this in our QwikLearn classes), copy it to a CD or flash drive, and take it to the shop for printing.
  • Online Printing - There are online companies, such as Shutterfly that will print individual pages and mail them to you.
  • You can also have a number of your 12x12 pages made into an archival quality bound book.

Charlie Sattgast   November 2, 2018  

We support the last four versions of Photoshop Elements and Adobe Photoshop CC.

 

Charlie Sattgast   November 2, 2018  

To change your subscriber email address, 
  • At the bottom of a newsletter email, click on Change Subscriber Options.
  • In the browser under your name, choose Edit Contact Information.
  • Enter a different email and click Submit.
To change your email and/or password in the QwikLearn classroom:
  • Login to your account at QwikLearn.Teachable.com.
  • Right click on your profile photo in the upper-right corner and choose Edit Profile.

We do not store your address or credit card information.

Charlie Sattgast   November 2, 2018  

Digital Scrapper Email Newsletter Questions

If you signed up for the Digital Scrapper weekly email but have not received one lately OR you’ve NEVER received one from us at all, here are the most likely reasons why:

  1. Your email provider may be blocking it, or sending it straight to your Junk Mail file. In that case, you may need to add our domain name (digitalscrapper.com) to your list of safe senders. Junk mail filters do a great job at catching spam, but in the process they can sometimes grab legitimate email newsletters like ours. Check the settings on your junk mail filter, or contact your email provider to let them know that you are not receiving some emails that you wish to receive. Each email provider is different, and each features different security levels.
  2. When you signed up to receive Digital Scrapper, did you confirm your subscription? You may not have confirmed your desire to receive the Digital Scrapper weekly email when you got the Welcome email. There’s an opt-in link that you must click on to confirm that you wish to receive Digital Scrapper. (Over a thousand people have signed up but not confirmed, so our newsletter service cannot sent it out to them until they do.) If you think you may not have confirmed your subscription, contact us, and we will manually confirm your subscription. However, if you never received the confirmation email because of spam blockers, you'll probably have trouble receiving the newsletter also. In the worst case scenario you can come to our website to view the Digital Scrapper Tip of the Week newsletter, which we post online each week.
  3. What is your subscription status? If you are having trouble receiving your Digital Scrapper Tip of the Week email, you might want to check your subscription status. You can do that two ways. If you have a previous email, scroll down to the very bottom and look for the red link that says ‘Manage Your Subscription.’ It will take you to a page that will tell you what your subscription status is. The other method is to go to the Digital home page and click on the box at the top right and sign up for the newsletter again. If your status is active, you’ll get a dialog box telling you that. If it isn’t, you can sign up for the newsletter.
  4. Have you changed your email address recently? If you have received the Digital Scrapper Tip of the Week newsletter in the past but are not receiving it now, you may have changed email addresses but haven’t updated your subscription yet. To change your email address for the Digital Scrapper Tip of the Week email, click on the ‘Manage Your Subscription’ link at the bottom of any issue. You will be taken to a web page where you can enter your new address.

Check out these possibilities, and you’ll probably find you fit into one of these categories.

Meanwhile, as a backup measure, we’ve placed a link to the Digital Scrapper Newsletter on our website. In the navigation bar at the top click on Community and then Current Newsletter.

Charlie Sattgast   March 4, 2015  

You'll find a link at the bottom of every FREE Qwik Tutorial where you can download the tutorial.

Charlie Sattgast   November 2, 2018  

"How To" Questions

No. You can have more than one version on your computer at a time, as long as you have sufficient disk space on your hard drive.

Charlie Sattgast   March 4, 2015  

Don’t uninstall the old version of Photoshop Elements before you install the new one. As soon as you open the Organizer in the new version of Photoshop Elements, it will copy the old Organizer into the new one.

You may now uninstall the old version, if you wish, or you can keep it installed, but keep this in mind: From this point on you can only work in one Organizer at a time, so it’s best to only use the Organizer in the new version.

Charlie Sattgast   March 4, 2015  

There are many, many photobook and scrapbook publishers you can choose from, but our recommendation is Shutterfly.

Charlie Sattgast   March 4, 2015  

There are many places to look for freeware fonts on the internet. A simple online search for "free fonts" will turn up hundreds. For specific recommendations you might visit our Digital Scrapper Forum, and check out the Fountain of Fonts thread. You’ll find many websites that offer both fonts for sale and freeware fonts. Just be sure to follow the stipulations for your freeware or shareware font. It’s helpful to know the difference.

Freeware fonts are free–usually for personal use and sometimes for any use, depending on what the font designer stipulates, and shareware is for you to try. If you like the font the designer usually asks for a small fee of $5 or $10. We believe it is worth honoring designers by donating the suggested amount. We all win in the long run since it supports further development of good products.

To be on the safe side, always check in the font download itself. (The website often doesn’t say anything or is sometimes inaccurate.) When you download a font you can usually find a Read Me file in the folder, or, if there’s no folder, double click on the font itself for a brief notice from the designer, which will outline their terms of use for that font.

Charlie Sattgast   March 4, 2015