Digital Scrapper FAQ

Here are some of our most frequently asked questions. If you don't see your customer service question below, contact us.

Answers to Common Questions about Computers

For other scrapbooking or computer questions, please use the Digital Scrapper Forum. (If you're not a Forum member, you'll need to register first.)

General Questions

Photoshop Elements and Adobe Photoshop are both good choices for digital scrapbooking. The main difference is the price. Photoshop is the gold standard of professional graphic designers and photographers. It has a lot of extra power, much of which you don’t need for routine scrapbooking, and some of which is very nice to have if you can afford the price tag of $10 per month (USD) for a subscription to Photoshop/Lightroom Creative Cloud.

What it really comes down to is finances and long term commitment. Elements can be purchased for less than $100 with no monthly ongoing fee to Adobe. (Amazon and Costco are good places to find a good deal on Elements.)

If you can afford the extra money for Adobe Photoshop, then ask yourself this question: Do I plan to do this long term, or am I just checking it out? If you aren’t sure, go with Photoshop Elements. If you feel pretty strongly that scrapbooking and photography will at least be a part of your life from now on, go with Photoshop if you can afford it. For most people, Photoshop really isn’t any harder to learn than Elements, but there is almost unlimited room for growth.

Elements, however, has plenty of room for growth, too, so if you go that route, you won’t be disappointed. And once you learn Elements, you’ll be able to graduate to Photoshop when you’re ready without any trouble - they work very much the same.

In the end, however, only you can decide what’s right for you!

Charlie Sattgast   March 4, 2015  

To change your email address for our Digital Scrapper newsletter, click on the “Manage Your Subscription” link at the bottom of any issue of Digital Scrapper. You will be taken to a web page where you can enter your new address.

If you are a Premier member, log into your Premier account and click on the “Change Password/Edit” Profile link on the right side of the screen. You may update your email address there.

Charlie Sattgast   March 4, 2015  

Privacy Policy

Privacy Policy—How Digital Scrapper Uses Information

Consumer Privacy—Information We Collect

A. Personally Identifiable Information (PII)
Upon placement of a product order by a consumer, Digital Scrapper collects and retains basic personal information, such as name, address, phone, and email contact data. Digital Scrapper never shares, sells, rents, or otherwise  discloses this personal information to any third party. Under no circumstances does Digital Scrapper request or collect sensitive PII such as an Internet user's medical/health conditions; racial or ethnic origin; political, religious, or philosophical beliefs or affiliations; trade union membership or sexuality.

B. Information from Credit Cards
Credit card transactions are processed either through Authorize.net or PayPal. At no point in the transaction process does Digital Scrapper have access to the consumer's full credit card account number. Our Premier membership offers monthly recurring billing utilizing PayPal and Authorize.net's CIM payment integration.

In the case of PayPal, Digital Scrapper does not have access to any credit card number information, and does not retain any credit card account information on our server.

With Authorize.net's CIM payment service, the consumer's full credit card information is stored only on Authorize.net's system, not Digital Scrapper's. If you make a payment or update your credit card information through our Premier member's area, the information is sent directly to Authorize.net over a secure (SSL) encrypted connection. Digital Scrapper only receives and retains the last four digits of the consumer's credit card number and the four-digit expiration date from Authorize.net. We never have access to your full credit card number at any time.

C. Non-Personally Identifiable Information (Non-PII)
When a consumer uses the forum, or clicks certain other trackable links on our website, we send a cookie and/or gif file ("Cookies") to assign an anonymous, unique identifier to the end user's Internet browser. Cookies are small data files commonly used on the Internet to help optimize and personalize the Internet end user experience and identify repeat visitors to Web sites.

Some of these Cookies provide Digital Scrapper with information for the purpose of paying affiliate commissions, and also to optimize and personalize the Internet user's experience.

Like most standard Web site servers, we use log files to collect Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, and date/time stamp. We use the information to analyze site usage, administer the site, understand usage and navigation trends in aggregate, and determine the relevance of content. This information, however, is not linked to any personally identifiable information.

D. Opting Out
Digital Scrapper publishes a free weekly e-newsletter entitled "Digital Scrapper" (ISSN# 1545-8792), which is a registered trademark of Digital Scrapper. This publication is a double-opt-in email subscription which complies with all provisions of the CAN SPAM Act of 2003 (Public Law 108-187). Subscribers may change personal information or opt out at any time by clicking the "To unsubscribe or change subscriber options visit" link at the bottom of any newsletter.

E. Contact Us
For more information or if you have questions or concerns regarding the Digital Scrapper Privacy Policy, please email us , or you can send correspondence to the following address: Digital Scrapper, PO Box 1841, Fairview, OR 97024-1803, USA.


P3P Privacy Statement

This privacy statement applies to the website of:

Digital Scrapper
PO Box 1841
Fairview, OR 97024
US
800-604-2870
info@digitalscrapper.com

We respect your privacy. This is why we have taken the time to disclose our information collection practices and our privacy policy. Please take the time to review this document.

Of the information we do collect, we allow our visitors the following access to the information:

Access is given to contact information and other information (such as name, email address, birthday, etc) in our forum.

Our organization processes all disputes through email. The address to send comments to is: info@digitalscrapper.com . Please allow 24-48 hours to receive a reply.

Collecting information provides specific benefits to our website visitors:

Collecting your information allows us to mail your order to the address you provide, or to give you access to our membership areas, forum, or gallery.

We collect information for the following purpose(s):

  • Completing or supporting an activity, such as use of our forum.
  • Contacting our visitors (except via telephone) for promotion of the site or products via our Digital Scrapper Newsletter.

Who has access to the information we collect?

  • Ourselves and/or our agents which utilize the information only for the purpose given.
  • Recurring billing information is stored by Authorize.net. All other information is used internally only.

How long is information kept?

Information is retained for an indeterminate period of time.

If you believe that our website has collected incorrect information or if you would like to dispute any information, please contact us using the address at the top of this page.

Privacy statement generated by P3PEdit

Charlie Sattgast   March 4, 2015  

Skills Taught In Our Training Videos

The new Photoshop or Photoshop Elements skills you learn are yours to use. You do not have to give Digital Scrapper credit for products you make using these skills.

Brushes, Styles, Actions, and Patterns

Occasionally Linda Sattgast, owner of Digital Scrapper, or other Premier instructors include brushes, styles, actions, and patterns with their training videos. You MAY NOT share or resell them, claim them as your own, or modify them and claim them as your own. You MAY use them to create NEW graphics, word art, overlays, etc. for personal or commercial use. If you make a physical product, such as a CD or DVD, to sell commercially, you must include a credit line for DigitalScrapper.com in your readme file. If you sell a downloadable product for scrapbooking, please include a credit line in your readme file AND a mention on your item’s description page, such as “some effects by DigitalScrapper.com” or “Special thanks to DigitalScrapper.com. A link back to www.digitalscrapper.com would be highly appreciated.

Kits and Templates

All kits and templates are for personal use only unless you purchase a Limited Commercial Use License. (Check the Digital Scrapper Store to see which kits and templates offer commercial use in addition to the regular price.)

Check out our Personal Use and Commercial Use policy.

Charlie Sattgast   March 4, 2015  

How do I print a 12x12 page?

Use one of these methods:

  • Large Format Printer - You can purchase a large format printer that can handle a 12×12 inch page size. Several companies make this type of printer. I use an Epson printer. I order all my paper and ink from B & H Photo. I try to buy several ink cartridges and/or paper packs at a time, so that even with shipping I save a substantial amount of money with them.
  • Print Shops such as Kinkos or Costco - Call ahead to find out what format they want, pdf or jpeg. Make a copy of your page in the proper format (I teach how to do this in my class, Learn Digital Scrapbooking), copy it to a CD or flash drive, and take it to the shop for printing.
  • Online Printing - There are online companies, such as Shutterfly that will print individual pages and mail them to you.
  • You can also have a number of your 12x12 pages made into an archival quality bound book.

Charlie Sattgast   March 4, 2015  

Currently we only have tutorials for Photoshop and Photoshop Elements.

Charlie Sattgast   March 4, 2015  

We support the last four versions of Photoshop Elements. If you count backwards from Photoshop Elements 15 that means we support versions 12 through 15. Our Photoshop support extends back to Photoshop CS5.

Photoshop Elements versions 10 and prior are especially problematic for actions-intensive classes. Actions are very hard to create, load, and use in older versions of Photoshop Elements. This problem was fixed in Elements 11, which treats action sets the same way as Photoshop.

lsattgast   July 26, 2016  

Premier Membership Questions

Starting in January 2014, we implemented "Forever Access" to Premier issues you purchase. Simply click on the issue link in the Premier Member home page to access and redownload that issue. For issues before 2014, we will help restore them on a limited basis.

We ask your courtesy in the following ways:

  • Please copy older Premier issues to a CD or external hard drive for safe keeping. Computers DO fail, so back up your products. If, in spite of your best efforts, you still lose one or more of your older Premier issues, we will do our best to help you out.
  • To get help with back issues, contact us through the Help Desk .

Charlie Sattgast   March 4, 2015  

You may have missed the news that Premier ended with the December 2016 issue. We've talked about it in several places over the past year, but a number of people are still surprised about it, so don't feel alone!

You still have Forever Access to all your Premier issues (2014-2016) and classes for as long as we own the site. See our Forever Access terms

Charlie Sattgast   March 4, 2015  

Starting in January 2014, Premier issues are in your Member's area once you are logged into our classroom.

If you’re insterested in a particular back issue of Premier before that time, contact Customer Service.

Charlie Sattgast   March 4, 2015  

We have an automated security feature for our classroom area that locks an account that is being accessed from more than one computer. This is in place to prevent people from “sharing” their classes with non-subscribers. If you try to log in to your classroom account from more than one computer, you’ll trigger the lock-out. If you’re using a digital satellite internet connection or a wireless hot spot, each time you log in, the satellite generates a new IP address, which fools the system and triggers the lock-out.

If you get locked out of your Premier account, email customer service and we’unlock your account.

Charlie Sattgast   March 4, 2015  

Digital Scrapper Email Newsletter Questions

If you signed up for the Digital Scrapper weekly email but have not received one lately OR you’ve NEVER received one from us at all, here are the most likely reasons why:

  1. Your email provider may be blocking it, or sending it straight to your Junk Mail file. In that case, you may need to add our domain name (digitalscrapper.com) to your list of safe senders. Junk mail filters do a great job at catching spam, but in the process they can sometimes grab legitimate email newsletters like ours. Check the settings on your junk mail filter, or contact your email provider to let them know that you are not receiving some emails that you wish to receive. Each email provider is different, and each features different security levels.
  2. When you signed up to receive Digital Scrapper, did you confirm your subscription? You may not have confirmed your desire to receive the Digital Scrapper weekly email when you got the Welcome email. There’s an opt-in link that you must click on to confirm that you wish to receive Digital Scrapper. (Over a thousand people have signed up but not confirmed, so our newsletter service cannot sent it out to them until they do.) If you think you may not have confirmed your subscription, contact us, and we will manually confirm your subscription. However, if you never received the confirmation email because of spam blockers, you'll probably have trouble receiving the newsletter also. In the worst case scenario you can come to our website to view the Digital Scrapper Tip of the Week newsletter, which we post online each week.
  3. What is your subscription status? If you are having trouble receiving your Digital Scrapper Tip of the Week email, you might want to check your subscription status. You can do that two ways. If you have a previous email, scroll down to the very bottom and look for the red link that says ‘Manage Your Subscription.’ It will take you to a page that will tell you what your subscription status is. The other method is to go to the Digital home page and click on the box at the top right and sign up for the newsletter again. If your status is active, you’ll get a dialog box telling you that. If it isn’t, you can sign up for the newsletter.
  4. Have you changed your email address recently? If you have received the Digital Scrapper Tip of the Week newsletter in the past but are not receiving it now, you may have changed email addresses but haven’t updated your subscription yet. To change your email address for the Digital Scrapper Tip of the Week email, click on the ‘Manage Your Subscription’ link at the bottom of any issue. You will be taken to a web page where you can enter your new address.

Check out these possibilities, and you’ll probably find you fit into one of these categories.

Meanwhile, as a backup measure, we’ve placed a link to the Digital Scrapper Newsletter on our website. In the navigation bar at the top click on Community and then Current Newsletter.

Charlie Sattgast   March 4, 2015  

You'll find a link at the bottom of every DigiScrap Tutorial where you can download the tutorial.

Charlie Sattgast   March 4, 2015  

The DigiScrap Tutorial is free and can be found in our free weekly newsletter, usually twice a month. Digital Scrapper Premier was a paid subscription where members received kits, templates, and video tutorials with advanced scrapbooking techniques. Premier ran from September 2005 to December 2016.

lsattgast   March 4, 2015  

Digital Scrapper Forum & Gallery Questions

To join the forum, just go to digitalscrapper.com/forums and click on the Register link in the navigation bar at the top of the Forum page, then follow the easy instructions on creating a user name and password. Please remember to write down your user name and password, and keep them in a safe place in case you forget them or need to refer to them in the future. If you forget your user name and password, please do not attempt to re-register using the same email address as your original account! If you forget your log-in information, please click here for assistance.

Premier subscribers have their own password-protected area in our Digital Scrapper Forums, where they can share and discuss topics relating to each month’s Premier issue. To enter the Premier area of the Forum, just enter the current password (found in each month’s issue of Premier) and that will get you in.

lsattgast   March 4, 2015  

Here are some miscellaneous troubleshooting ideas about what might be causing some of the issues you’ve experienced. Look them over to see if any of them apply to you:

Important: The Premier and Class members area controls the forum membership, so you use the same username and password for the forum as for your Premier or Class login.

If you forget your username and password please do not re-register using your same email address! If you can’t remember your user name and password, just email customerservice@digitalscrapper.com.

Remember, your user name and password (both for the Forum and for the Premier log-in) are case sensitive. Always write down your user name and password and keep it in a safe place (not on your computer) so  you can refer to it if you forget.

If you have trouble uploading a layout to the Gallery, please read the Gallery How-To Guides before you fill out a support ticket. Most of the Gallery upload problems are due to user error, such as incorrect sizing. Make sure you read the tutorial on preparing your images for uploading AND the tutorial on sizing and uploading your images.

Check the Remember Me box when you log in. That will keep you logged in to the Forum.

If you have Norton 360 installed, you need to know that it has a serious cookie scrambling problem. Cookies are used to track login status in the forum, but they won’t work when switching between different computers or if cookies are turned off in a security setting somewhere on your computer. We corrected the cookie setting configuration recently so they may not match what you have stored from before. Simple solution: log in, log out. Clear your cookies. Log in again. If you have Norton 360 running, you may need to log out every time you leave the Forum and log in when you come back. Either that, or replace Norton 360 with another security program.

If you’re using AOL: We suggest you minimize the AOL browser and use an alternative browser. We recommend Chrome or Safari. You can download them for free, and you can keep them on your computer along with your regular browser.

If you’re still having trouble we have a direct email address for you to communicate with with us and get your problem solved. Please send an email with all the details of your problem to forum@digitalscrapper.com so that we can troubleshoot the problem you’re having with the Forum.

lsattgast   March 4, 2015  

Downloading Digital Scrapper Files

Not all computers or browsers react the same to each download attempt, so follow these instructions for best results:

In Windows: Right click on the download link and choose “Save Target As” or a similar save option if your browser says something different.

Choose a location for the download. You might want to create a new folder where you can keep all your Digital Scrapper downloads.

Click okay to begin the download.

When the download is complete, navigate to the folder you created, and you should find the video clip or product there.

If the file is zipped it will need to be extracted before it is usable. In Windows, right click on the file and choose “extract” or “extract all.” On the Mac, double click the file.

On a Macintosh: Click on the download link to download the file(s) to your desktop. If a file is zipped, double click on it to extract it. From a Finder window, open a folder and click and drag the files into the folder.

lsattgast   March 4, 2015  

If you’ve followed all the instructions in our first suggestion and are still having trouble, your best bet is to try the download again. Each browser reacts differently to each download attempt. Sometimes it even helps to clear your cookies or your cache before you try again.

It's possible that your browser may be the problem. We’ve found that Chrome and Safari are both extremely reliable browsers for downloading. You can download them for free and keep them on your computer along with your regular browser.

If you're having trouble downloading the Digital Scrapper Premier issue, it might be due to the fact that activity is heaviest on the server the first couple days after a new issue becomes available. If you have trouble during that time, you might want to try back a little later.

lsattgast   March 4, 2015  

Technical Issues With Our Videos

Starting July 1, 2016, new videos on our site are hosted by Vimeo. Vimeo has a robust help page for troubleshooting playback issues with streaming video.

Streaming videos from our site that were created prior to July 1, 2016 that play in a web browser require Flash, and most problems with seeing or hearing those videos are related to the Flash installation on your computer. Start by going to this excellent Flash help page on the Adobe website. If it doesn't resolve your issue then contact us and we'll see what we can do to help.

Videos downloaded from our site are in either the mp4 format, which should play in most current video player software, or .mov format for some older videos. If you have trouble seeing or hearing a video you have downloaded please make sure you are using the most current version of your video player.

Quicktime is the recommended stand-alone video player for Macintosh computers, but Quicktime is no longer supported for Windows and should be uninstalled from Windows systems. On a Mac Quicktime can be updated through App Store in the Apple menu in the upper left corner of your screen.

Another great video player that will play just about any video in any format for either Mac or Windows is Video Lan Controller (VLC). Go to videolan.org to download the current version of VLC. Once you have installed it, open VLC and choose File > Open File. Browse to the video file you want to watch, choose Open, and then click Okay.

lsattgast   March 4, 2015  

Purchasing Questions

Not at this time, but we hope to make this available in the future.

lsattgast   March 4, 2015  

No. We do not offer check payment in our Digital Scrapper Store.

Payment may be made through PayPal or by credit card: Visa, Mastercard, American Express or Discover.

lsattgast   March 4, 2015  

Our credit card transactions are processed through Authorize.net, which is one of the major payment gateways. Transactions are fully encrypted, and we do not capture any credit card information on our server, so we never have access to your card number at any time.

lsattgast   March 4, 2015  

"How To" Questions

No. You can have more than one version on your computer at a time, as long as you have sufficient disk space on your hard drive.

lsattgast   March 4, 2015  

Don’t uninstall the old version of Photoshop Elements before you install the new one. As soon as you open the Organizer in the new version of Photoshop Elements, it will copy the old Organizer into the new one.

You may now uninstall the old version, if you wish, or you can keep it installed, but keep this in mind: From this point on you can only work in one Organizer at a time, so it’s best to only use the Organizer in the new version.

lsattgast   March 4, 2015  

There are many, many photobook and scrapbook publishers you can choose from, but our recommendation is Shutterfly.

lsattgast   March 4, 2015  

There are many places to look for freeware fonts on the internet. A simple online search for "free fonts" will turn up hundreds. For specific recommendations you might visit our Digital Scrapper Forum, and check out the Fountain of Fonts thread. You’ll find many websites that offer both fonts for sale and freeware fonts. Just be sure to follow the stipulations for your freeware or shareware font. It’s helpful to know the difference.

Freeware fonts are free–usually for personal use and sometimes for any use, depending on what the font designer stipulates, and shareware is for you to try. If you like the font the designer usually asks for a small fee of $5 or $10. We believe it is worth honoring designers by donating the suggested amount. We all win in the long run since it supports further development of good products.

To be on the safe side, always check in the font download itself. (The website often doesn’t say anything or is sometimes inaccurate.) When you download a font you can usually find a Read Me file in the folder, or, if there’s no folder, double click on the font itself for a brief notice from the designer, which will outline their terms of use for that font.

lsattgast   March 4, 2015